T-R-U-S-T: Basis of Trading Partnerships for Mutual
Benefits!
How to sustain
continuing productive relationships to resolve
REAL CLIENT
problems with professional services/products!
[T] Truthful
[Pragmatic:
Practical, Realistic, Sensible, Logical, Businesslike, Basic]
[R] Reliable & Responsive Results
[Dependable: Responsible, Secure, Steady, Tried and true]
[U] Understands Situation
[Comprehend:
Digest, Fathom, Grasp, Perceive, Interpret]
[S] Service Attitude & Aptitude
[Cooperation:
Assistance, Usefulness, Maintain, Sustain, Help]
[Approach,
Sensibility, Spirit, Manner, Discretion, Artfulness]
[T] Tactful & Task-Oriented
[Diplomacy:
Poise, Finesse, Grace, Style, Skill, Discretion]
[Responsibility:
Assignment, Duty, Obligation, Charge]
TIPS/TRICKS/TRAPS:
(Cultivating Key Alliances & "Virtual
Partnerships")
1.
NEVER ask questions people can't answer
2.
Ensure customer/client FEELS they're running the show
3.
Qualify budget limitations and initial expected benefits
4.
Know investment criteria/approval process
5.
Probe decision-making process (via sponsor)
6.
Ask first ... then listen, Listen, LISTEN!
7. Propose two
(2) solution alternatives (optimum)
8.
Strive for multi-"WIN" outcomes with measurable results
9.
Active collaboration is always a critical success factor!
Editor: Bob Burkhart at (952) 888-1108
-OR- Bob@acctts.com
ACCTTS, LLC: Anti-CyberCrime Team Training Services
http://groups.yahoo.com/group/ACCTTS-LLC
EIPO: Executive Information Protection Overview
www.hicss.hawaii.edu/HICSS_34/tutorials.htm#t15
Trust Survey by Charlotte M. Roberts
Your
Name ________________________________ Team
Member _____________________________
Place
a (+) if this person meets each criteria listed below or put a (-) if they do
not.
1. ____ I have a good
idea how my team member will act: he/she is consistent.
2. ____ I believe my team member is dependable;
he/she keeps agreements, commitments and promises.
3. ____ I feel my team member would not intentionally
hurt me in any way;
he/she demonstrates caring for others.
4. ____ I have faith that my team member will act in my
best interest even if I am not present;
we share common values and goals.
5. ____ I know my team
member can do the work we have identified; he/she does high quality
work.
6. ____ I think my team
member’s words are true; he/she is honest.
7. ____ I hear my team
member’s words as authentic; he/she says what he/she means.
8. ____ I know my team
member will admit mistakes and fears; he/she is open.
9. ____ I can share
my crazy ideas and deep feelings with my team member; he/she is
nonjudgmental.
10. ____ I am conformable with the investment (social,
emotional, psychological, etc.)
I have made in this relationship; my team member respects the relationship.
11. ____ I am not afraid of uncertainty in the future; my team
member and I can figure out most anything.
11. ____ I don’t mind asking my team member for help in
understanding a new process,
a new equation, etc.; he/she is a good coach.
12. ____ I openly receive feedback from my team member;
his/her feedback is specific, direct and non-punishing.
13. ____ I am willing to suspend my position to understand my team
member’s point of view;
he/she can make a valuable contribution.
14. ____ I know my team member suspends his/her position
to understand me ;
he/she believes I can make a valuable contribution.
15. ____ I can freely disagree with my team member;
he/she is equally committed to uncovering the truth and the best solution.
16. ____ I listen to criticism from my team member;
he/she accepts me as I am
and does not demand that I play a particular role.
17. ____ I feel confirmed by my team member;
he/she accepts me as I am and does not demand that I play a particular role.
18. ____ I enjoy a free-flowing dialogue with my team member;
we blend our thoughts well together for better understanding.
20. ____ I have fun
with my team member; he/she shares a common spirit.
21. ____ My fellow team
member has told me that I can trust
him/her.
22. ____ Other (please describe your criteria):
q
___________________________________________________________________________
______________________________________________________________________________
ACCTTS-Virtual-Team_Trust-Factors.doc
Requirement
|
Definitions
(Via DISA: ISO/IEC 7498-2) |
Safeguard
Technique
|
Non-Interference
|
Ensure that control is exercised over
the entry and use
|
§
User ID / Password
§
Firewall
§
Password nondisclosure
§
UCC4A unauthorized-use banner
|
Authentication
|
Ensure that users and/or applications
are uniquely identified
|
§
User ID / Password
§
Token
§
Biometric device
§
PKI
protocols §
Location |
Authorization
|
Ensure that a correctly authenticated user can access only
|
§
Access control list
§
Attribute
certificates |
Confidentiality
|
Ensure that only those people who have
a need
|
§
Encryption
|
Integrity
|
Ensure that it can
be identified if a transaction has changed
|
§
Message Authentication Code (MAC) / hash
|
Privacy
|
Ensure that information provided by
employees, customers and others is protected such that it is used solely for
the stated purposes of the enterprise, the person has authorized such use and
the enterprise is
|
§
Policies and procedures
§
Encryption
§
Policy management tools
|
Nonrepudiation
|
Ensure that both the sender and
receiver of information can unequivocally prove that the exchange occurred
|
§
Digital Signature
§
Timestamp |
Availability
|
Ensure that the enterprise has suitable
recoverability and protection from system failures, natural disasters or
malicious attacks.
|
§
Redundancy
§
Load balancing §
Policies and procedures
§
Exercised
Business continuity plan § Alternate processing site(s) |
Source:
|
http://mdev.temple.edu/gartner/research/ras/98600/98601/98601.html
|
ACCTTS-Virtual-Team_Trust-Factors.doc |